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The team here at Clean and Shiny want you to be 100% satisfied with the products you purchase from us.  However, we understand that sometimes items need to be returned.

We offer a 30-day returns policy from the date of delivery.  This covers:

  • Items that are 'dead on arrival';
  • Items that are faulty;
  • Items that were ordered by mistake;
  • Items that just need to be returned;
  • Or if the wrong item(s) have been received.

We kindly ask that you get in touch with us if you need to send items back so that we can discuss any problems that may exist.

If you are eligible for a return, we will give you details on how to send the product(s) back to us. Items being sent back (due to them being ordered by mistake or if they're no longer needed) must be in as-new condition with no signs of use with packaging in-tact.