Delivery Information
Clean and Shiny takes pride in processing and despatching your order as quickly as possible.
In the lead-up to Christmas, deliveries may be subject to delays. Please order ahead of time for time-sensitive orders.
VIEW OUR CHRISTMAS DELIVERY CUT-OFF DATES
We supply a tracking number with each order. You can use this with the Royal Mail, DPD Local or Parcelforce websites/apps to keep track of your delivery.
ℹ️ Delivery estimates can be seen on each product page. Select your region and enter your post code for an instant quote.
Please note: Our Next-Working-Day delivery service is NOT GUARANTEED. In the vast majority of cases parcels are delivered the next working day, however in the lead-up to Christmas we cannot guarantee every order will be received the Next Working Day. Postage refunds will not be issued for delays caused by our couriers.
For UK Mainland orders, we use Royal Mail for smaller deliveries and a mixture of ParcelForce and DPD Local for courier deliveries. If you are local to our HQ here in Aldershot, you can pick up directly from our premises. This option will be displayed at checkout if available to you.
For orders outside of Europe, an estimate of shipping costs and delivery options will be displayed at checkout. Simply enter your shipping address and our website will do the rest.
If you have not received your order within 7 working days of receiving the despatch e-mail please contact us immediately.
Missing or Damaged Deliveries
If your delivery is missing or damaged you must report it to us immediately.
Missing: If your order is missing, please contact us within 14 days of placing your order. After this time we will be unable to help you.
Damages and leaks: We pride ourselves in packing your orders as best as possible. However, from time to time, items may arrive damaged. If you have received a damaged item please DO NOT discard the item until you have contacted us. Please take photos as evidence. Damaged and leaking items must be reported immediately. If you haven't contacted us within 7 days of delivery we're not able to assist you further. Please email: hello@cleanandshiny.co.uk with your photos, quoting your order number.
FREE UK Mainland Delivery:
We offer FREE UK Mainland Shipping for orders over £60.00 (the cart contents must be over £60 including VAT). All prices are inclusive of VAT for UK customers.
Free Delivery areas include UK Mainland - England, Scotland and Wales.
FREE Delivery orders could be sent by economy services with either Royal Mail, ParcelForce or DPD Local with a delivery time between 3 to 5 working days. For peace of mind, we still have free tracking and signature services included. If your order is of an urgent nature please ensure you select the Express Shipping service.
*NOTE: High-value items may not be eligible for free delivery. If this is the case, our free delivery option won't be available at checkout.
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Standard UK Mainland Shipping: From £4.95
We use Royal Mail for smaller deliveries and ParcelForce for courier deliveries.
UK Mainland Express Shipping: From £7.95
This option fast-tracks your order through our warehouse. We'll also send your items using a next-working-day service. We use Royal Mail Tracked 24, ParcelForce or DPD Local. The order cut-off is 3:00PM Monday to Friday. Please note that Monday to Friday are classed as working days, therefore if you order on a Friday your item(s) will be delivered on the following Monday. If you order on a Saturday or Sunday, with express shipping, this will be despatched on Monday for a delivery on Tuesday.
UK Mainland Saturday Delivery via ParcelForce/DPD Local: From £9.95
If you need your order for the weekend, Saturday Delivery is also an option. Please order by 2:00PM on Friday (excluding public holidays).
Highlands and Islands: FREE on orders over £125
As we're based in the South of the UK, these areas take slightly longer to deliver to. Our base rates are £7.95 for Royal Mail and £17.95 for DPD. However, if you can stretch to £125 or more we'll send your order for FREE.
International Deliveries:
We can deliver to all countries outside of Europe. We use FedEx for deliveries as we have found them to be the most reliable with the best tracking information for our customers. Delivery times are up to 7 days for other countries.
- Orders received before 11:30AM GMT Monday-Friday will be dispatched the same day, orders placed after 11:30AM GMT Monday-Friday will be dispatched the next-working-day.
- UK Public Holidays that fall on a Friday or Monday will affect dispatch times, orders will therefore be dispatched the next-working-day.
If you need any further assistance you can contact us here.