Delivery Information
We know how exciting it is waiting for new kit to arrive, so we pack your order with care and get it on its way as fast as we can.
Delivery options
| Service | Delivery time | Cost | Good to know |
|---|---|---|---|
|
Next Day (Express) UK mainland |
Next working day |
FREE over £70 Otherwise from £7.95 |
Order by 3pm Mon–Fri. Sent with DPD Local, Parcelforce or Royal Mail Tracked 24. |
|
Standard UK mainland |
2–3 working days | From £4.95 | Royal Mail for smaller parcels, DPD or Parcelforce for bigger ones. |
|
Saturday UK mainland |
Saturday | From £14.95 | Order by 3pm Friday (not available on bank holiday weekends). |
| Northern Ireland | 2 working days | FREE over £100 | We pick the best service for your order's size and weight. |
| Highlands & Islands | Up to 2 working days | FREE over £125 | We pick the best service for your order's size and weight. |
| International | Up to 7 days | Depends on destination | Get in touch and we'll give you a quote. |
Want an exact price? Add your items to the basket and enter your postcode for an instant quote.
Your questions answered
How do I track my order?
As soon as your parcel leaves us, we'll email you a tracking number. You can use it on the Royal Mail, DPD or Parcelforce website or app.
Will my next day order definitely arrive tomorrow?
Almost always, yes. Now and then a parcel gets held up in the courier's network. It's rare, but it does happen. If yours is running late, just drop us a line at hello@cleanandshiny.co.uk and we'll chase it with the courier for you.
Can I collect my order instead?
Of course! Choose Click & Collect at checkout and pick your order up from our store at Unit 3, Redan Hill Industrial Estate, Redan Road, Aldershot, GU12 4SJ. We're open Monday to Friday, 9am to 5pm.
My order hasn't arrived. What should I do?
If it's been more than 7 days since we emailed to say your order was on its way, please get in touch and we'll sort it out.
Something arrived damaged or leaking. What now?
Sorry about that! We pack everything carefully, but accidents happen in transit. Please:
- Sign for the parcel as "damaged" if the driver is still there
- Keep the item and packaging – please don't throw them away
- Take a few photos
- Email them to hello@cleanandshiny.co.uk with your order number
We'll take it from there.
Need a hand? We're a friendly bunch and happy to help.
📞 0330 22 33 777 | ✉️ hello@cleanandshiny.co.uk
Monday to Friday, 9am to 5pm